Common Questions

Please note that we run our very popular public Blue Mountains tour but also private tours.

Where is the pickup location in Sydney for the public Blue Mountains?
812 George Street Haymarket. As a reference point this is in front of St Laurence church on George Street.
For our popular Blue Mountains public tour this is 720am for a 730am departure. Return approximately 510pm-540pm depending on variables.

Do you offer hotel pickup or other area pickup for the public Blue Mountains tour?
We used to however we removed this. We concluded that it is better to have our guests spending more time up in the Blue Mountains itself rather than having you sitting on the bus driving the city congestion in the morning and again in the evening. We spend that additional time in the Blue Mountains. 

Scenic World cable car, wildlife parks and the return ferry
Private Blue Mountains tours we are flexible to your desires.  Additional Fees and charges
Public Blue Mountains. We used to include these attractions however to maximise your time in the nature of the Blue Mountains we replaced these locations with more nature, views and time in the Blue Mountains. Our decision to swap Scenic World with the Wentworth Falls waterfall walk was a success. If you are low on time then consider a competing tour including the zoo however it is best to have a more relaxed experience at Taronga Zoo or another zoo in Australia on another day. The return ferry is not recommended. Get a public ferry to/from Manly beach instead, way more worth it. Our affordable prices reflects the savings made by not attending these attractions. Many tours request your payment on tour.

Do I have to bring a printed copy of my booking?
No need to bring anything as we have your name and booking on our system. Bring a smile…you are on a holiday

What to wear and bring?
Enlosed walking shoes (do not need hiking boots). Clothing to match the weather conditions and your personal needs. Refillable water bottle. Sunscreen, hat and sunnies may be a thought. You are welcome to nibble on snacks on the bus though please use the bins. 

Weather checks
For our Blue Mountains please search Katoomba weather on Google opposed to Blue Mountains weather. 

I am unsure if I or my children fall into the age bracket for the public Blue Mountains
There is no age guidlines for our private tours. For our public Blue Mountains we do advertise 14 years and older though we can have some minor flexibility on request. We try to keep a more flowing tour and request that those with younger children choose one of the other great Blue Mountains options available. Our public Blue Mountains tour is an active tour, if you struggle with basic walking then please do go with another tour option or ask us for more information.

I am unsure of the hike on the public Blue Mountains tour
This hike that we have chosen is the highest review nature hike in the Blue Mountains that is under 3.5 hours. The Wentworth Falls nature walk is approximately 90+ minutes. There is a hard part which is optional for the individual to skip. It happens often. If you want more information please reach out as we have a detailed description that we can share over.

Can I bring luggage on the public Blue Mountains tour?
Small backpacks are fine. We may be able to help with a medium suitcase or two at most per bus. We do not have luggage lockers as we use minibuses. There is a luggage storage facility a few minutes walk away nearby Platform 1 at Central Train Station.

Is lunch included?
Yes. We do prefer to keep your experience as streamlined as possible. Fresh made continental roll is made as we head to the Blue Mountains. Please refer to the pictures to see the lunch. 
*Private tours. Lunch options to be discussed.

Dietary Requests
On our private tours this will be discussed in advance. For our public Blue Mountains we do run through the dietary requests together on the bus. Our included lunch option is generally a fresh locally made continental roll. Vegetarian, vegan, coeliac, nut free, dairy free are all not a problem. Please reach out if you have concerns. 

Tour Amendment, cancellation or reschedule
Public Blue Mountains tour. Our policy alligns with our partnering OTAs. Our cancellation/ammendment/NoShow policy is 24 or more hours prior to the commencement time and date on your booking voucher. Cancellations, date changes or similar are accepted prior to this. In many cases you can make these changes very easily via the website that you made your initial booking through.
*No shows, late arrivals or failing to make your tour are not elligible for a refund or reschedule
*Cancellations do need to go through the website that took your booking and asked for your card details
*It is recommended to have travel insurance 

Private Groups, footy teams, student organisations, universities, colleges or tour packages
We offer tours to all the typical locations. Our itineraries are flexible. We can operate private tours from 7 people to approximately 60 people with our fleet of buses. Please refer to the Private Tours tab at the top of the page or chat now at the bottom of the page (WhatsApp chat)

Legalities and insurance
Coast Warriors Pty Ltd is run by responsible drivers and guides. Coast Warriors is fully licensed, insured and TransportNSW Accredited. If needed please request. 

Can I book last minute?
Yes you can. If we have space it will be visible on our website up till 60 mins before the tour commencement.
*Sometimes we have last minute cancellations or hidden seats so please do also reach out below via the WhatsApp chat or email.

Further Questions
Email
bookings@coastwarriors.com.au

Phone
0425285563 or +61425285563 

Live Chat on WhatsApp on the bottom corner of this website